Recent Posts

How SERVPRO Can Help Small Business

7/15/2021 (Permalink)

Certified: SERVPRO Cleaned Badge A business displaying their Certified: SERVPRO Cleaned badge.

In a past study entitled COVID-19 Cleaning: A Reopening Study, 1,000 customers had been interviewed in order to assess their attitudes and comfort levels about being patrons in businesses during the pandemic. Findings from this study concluded that 71% of customers expect each business they visit to be considerably cleaner than their own home. Customers feel that how clean a business is in direct correlation to how well a business is run. This study was conducted at the beginning of the pandemic, and customers still hold a business’s cleanliness in high regard, over a year later. SERVPRO of Highland Village still offers our Certified: SERVPRO Cleaned service to businesses needing cleaning services. Please contact us at (940) 241-3434 for more information.

Our Second Year

7/14/2021 (Permalink)

Harrison - image of male owner with hat on One of our owners, Harrison Stone

In May this year, we celebrated our second anniversary in business! In the whirlwind that has been the past year, we have learned how to best help our community during a global pandemic through our services. As we continue to strive to be a light in our community, we look forward to what the next years will bring. We reflect on our first years and are thankful for how much we have been able to learn and grow, while looking ahead at our future goals. One of our owners, Harrison Stone, has said, "Getting to help people these first years has been a really great experience and the things we have learned have changed our business a lot. The satisfaction of our customers is what continues to drive our business. We thank everyone who has been a part of it and we look forward to a long and bright future."

How Can I Repair Storm Damage to My Home?

7/6/2021 (Permalink)

Home floating in water A home swept away by storm water in need of restoration.

Storm damage can occur in the blink of an eye and leave a homeowner confused and displaced, as they now need to restore their home. Calling a storm damage restoration company as soon as possible after the storm has passed in order to begin the restoration process.

The following is an overview of how you can repair your home after storm damage, including an in-depth look at the different types of storms and what storm damage is, how the restoration process works, and whether or not the cleanup and restoration is covered by your insurance. 

What Is Storm Damage?

Any damage that occurs as the result of a storm is considered storm damage. Many different types of storms can create this damage, including thunderstorms, tornadoes, hurricanes, floods, and snow storms. Heavy rain, heavy winds, lightning, hail and various other elements can cause damage to a home. For our restoration purposes, wildfires are also considered a type of storm.

A prompt restoration effort is often necessary after a storm. Fire and water damage can create more damage the longer they sit, so quick cleanup is essential in lessening the effects of damage after a severe storm.

Storms can sometimes be identified in advance, which means you and your family can have a plan in place for cleanup after a storm occurs. However, storms are not always predictable. This is when knowing about a 24/7 emergency storm damage cleanup and restoration company comes in handy, so you can get settled back into your home as soon as possible after disaster strikes.

Rejuvenate Your Home 

The main goal of storm damage restoration is to restore your home at the most affordable cost possible. This is done through trying to restore rather than replace items in your home. The beginning of this process is a detailed inspection of the home. Storm damage restoration professionals will assess every part of the home, including foundation, floors, walls, roof, and furniture.

The next step in the restoration process is to board up any severely damaged or sensitive areas of the home so no further damage occurs. This step can also include removing water, smoke, soot, and other elements that--if left undisturbed--could cause more damage.

Allowing a 24/7 restoration service professional into your home as soon as damage has occurred can lessen the overall damage and make the restoration process more efficient.

Removal of Water

With many storms comes water damage. Thunderstorms especially can bring heavy rains, which often cause flash flooding. Heavy winds and lightning can damage roofs as well.

Upon arrival at your home, a restoration specialist will first begin to remove any standing water. This helps to prevent further water damage and prevent mold growth. Removing standing water also can make the drying process quicker. Our technicians will also use specialized equipment such as: 

  • Moisture detectors
  • Infrared cameras
  • Dry vacuum
  • Submersible water pumps
  • Truck-mounted vacuum units

Places such as under carpet, floorboards, and the inside of walls can trap water, which is why having a professional water removal technician is key in remediating water damage properly. It is not uncommon for experienced water extraction technicians to remove hundreds of gallons of water in the initial stages of the restoration process.

Is It Covered by Insurance?

Most homeowner’s insurance policies cover damage by lightning, fire, wind and hail. Some also cover water damage due to flooding. In order to know if you are covered, ask your insurance agent what exactly your policy covers. By understanding what types of damage to your home your homeowner’s policy covers, you can financially plan in case of disaster. Part of this planning can include gathering phone numbers and other essential information of damage restoration companies in order to be able to get a professional out as soon as possible after damage occurs.

Work with the Storm Damage Experts

You can find out more about storm damage cleanup and restoration by getting in touch with our professional restoration experts today. We provide 24/7 service and can get to you as soon as possible after a severe storm damages your home. For more information, give our team at SERVPRO a call today.

Different Types of Storms & The Damage They Bring

7/2/2021 (Permalink)

A tree fallen onto a house Different storms can cause damage to a residence and may require restoration.

Thunderstorms can be dangerous and incredibly damaging to your home. Thunderstorms can include many elements, such as lightning, wind, rain and hail. Understanding the different types of storms and how they could damage your home can help you properly plan and protect yourself and your family during a natural disaster. Knowing what to do if a bad storm is headed your way and what to expect during the aftermath could help to keep you and your family safe.

Certain areas are at an increased risk of experiencing bad storms. If you live in an area that is at a higher risk, being familiar with the types of storms that tend to occur can be incredibly helpful. The following is an overview of the most common storms and how they can damage your home.

Types of Storms

Different types of storms include thunderstorms, tornadoes, hurricanes, and winter storms. Numerous lives are claimed during these storms in the United States each year. These storms can be deadly, and they can severely damage your home. Water can infiltrate your home during storms, causing electrical damage and damaging the foundation, walls and roof through heavy wind, lightning, and rainfall--amongst other elements.

The most common ways in which your home can suffer from a severe storm are water damage, fire damage, and wind damage. Next we highlight the three main types of damage that often occur to homes in the United States during storms, including lightning, tornado, and flood damage.


Lightning not only has the power to damage the electrical wiring in your home, but it also has the power to strike your home and start a fire. Any items that are plugged into electrical outlets in your home during a thunderstorm are at risk of damage. This includes items such as computers, cell phones, televisions, and kitchen appliances, amongst other things.

Unplugging electrical items while not in use is not only a great way to save energy, but also a way to protect these items from being damaged during a storm. It is also a good idea to stay away from electrical appliances and outlets during a thunderstorm.

Be prepared for power outages--which are common during storms--by having flashlights and candles readily available. If your home is damaged by lightning during a storm, be sure to contact a home damage restoration company near you that offers prompt service. These companies can restore parts of the home that have been damaged by lightning, as well as any fire damage that can occur from a home being struck by lightning.


Tornadoes can be incredibly violent and destructive. A fast-moving vortex of high winds that connects from a cloud to the ground, a tornado can carry winds more than 200 miles per hour. Typically, tornadoes carry winds around 100 miles per hour, which can bring enough force to rip roofs off houses.

Homes can not be protected from tornadoes causing damage, however a quick initial response to damage can be effective in helping the restoration process be more efficient. If a tornado warning is given for your area, make sure to hunker down and get into the safest area possible (with no windows) wherever you are. After the storm has passed, check for any damage to your home and call a restoration professional as soon as possible in order to make your home "Like it never even happened."


Floods claim hundreds of lives every year in the United States, as floods are more severe than many people realize. A flood occurs when there is an overflow of water in an area that is normally dry. Heavy rain during storms means much of the water that comes from a storm cannot be absorbed into the soil or drains (like during normal rainfall), so the area floods. Flash flooding can occur if rivers or lakes become too full and begin to overflow.

If standing water builds up along the foundation of your home, flooding can damage your home. Water can also enter your home through tiny cracks and gaps. You may need storm damage restoration if this occurs.

Fight Back Against Storm Damage with SERVPRO

If wind, water, or fire have damaged your home during a storm, SERVPRO of Highland Village is here to help. We offer 24/7 service in order for your restoration process to begin right away. Our team is happy to answer any questions you may have through phone or email.

How to Stay Safe after Storm Damage Affects Your Home

6/30/2021 (Permalink)

A home recently damaged by storms A home recently damaged by storm activity.

When a storm damages your home, it is always a difficult experience to endure. A lot of storms are sudden and occur without much warning, which makes it difficult to get a handle on the situation. In order to be able to handle these storm situations more effectively, you and your family should have an emergency plan in place. 

Homeowners can take certain steps in order to be prepared for storm situations and stay safe during and after a storm. Some of these steps include taking measures to minimize the damage to your home, which can make the cleanup and restoration process faster and easier.

Staying Safe After a Storm

The biggest priority after a storm has damaged your home is ensuring you and your family’s safety. There can be structural damage to a home that could lead to a collapsing roof, fallen electrical wiring that could be live, and extreme flooding. Leaving your home could sometimes be the right thing to do to ensure your safety, but sometimes staying in your home could be more safe.

After the initial damage and making sure your family is taken care of, you can take steps to help your neighbors and immediate community and prevent further storm damage. By calling a storm damage restoration company, you can start the cleanup and restoration process. Having storm damage restoration professionals out as soon as possible after storm damage can help make the restoration process easier and faster with them starting to remove excess water and protect damaged areas of your roof and home.

Listen to the Radio for Any Advisories

Ensuring the storm has passed completely after experiencing storm damage to your home is the first step in keeping safe during these emergency situations. Staying in a designated “safe spot” in your home to ride out the storm is another way to ensure you and your family’s safety. The power will most likely be off as it can go out during a storm, which means cell phones may or may not be working to check the news or weather reports. If this is the case, listening to the radio is going to be the best option to hear any advisories or status updates.

Leave Your Home If It Has Sustained Structural Damage

After receiving word that the storm has passed and it is safe to venture out of your “safe spot”, you can begin to assess any damage that may have occurred. If your home has suffered structural damage, this is the time that you should leave until a damage restoration company can come to restore the damaged property.

While heading to a new location, avoid going near any power lines, electrical wires or water. It is also best to avoid driving if possible.

Practice Caution When Working on Roofs

The first thing after making sure you and your family are safe after storm damage occurs is to call a storm damage restoration company. We can begin the cleanup and restoration process quickly and in a safe and effective manner. However, if you decide to board up and tarp your roof in order to prevent further damage to your home, it is essential to use extra caution. If you decide to start this process on your own, do be careful while climbing ladders and try to not step on any areas of the roof that seem weak and damaged. Also avoid tasks that require professional attention, as in replacing large, severely damaged parts of the roof yourself.

Cover Leaking Roofs to Prevent Further Water Damage

Tarping or boarding up your roof and parts of your home that were damaged by the storm is a good way to prevent further water damage inside of your home. This can become unsafe, so call a damage restoration company in order to get a “board-up” completed.

If you are sure there will not be further damage to your home, you can start initial efforts of removing water from your home. If there is standing water inside your home, you can begin to remove the water with buckets, towels, and other household items. Any wet rugs and carpet that have been damaged beyond repair can also be removed at this time in order to prevent more extensive damage to your flooring.

Consult with the Storm Damage Experts

If your home has suffered storm damage and you need a fast response from a professional and reliable home restoration company, then contact our team at SERVPRO of Highland Village. 

We help homeowners in the area who have suffered fire damage and water damage to restore their homes in a fast and effective manner. We are happy to answer any questions you have during our initial phone call, and we take pride in making the cleanup and restoration process as easy and convenient as possible for homeowners after storm damage occurs.

Lightning Causes House Fires in Lantana

6/29/2021 (Permalink)

Fire caused by Lightning House fire caused by a lightning strike in Lantana, Texas.

During scattered thunderstorms in the DFW area, many homes in the suburb of Lantana are struck by lightning, starting fires. When it comes to storm damage, water damage is not the only concern that homeowners in the Lantana area have. This photo shows the drastic extent of damage that lightning can cause. It is advised that each family have an emergency plan in place in case of any emergency situation. Make sure that all members of your family are informed of this plan, and any neighbors if possible. Practice carrying out these emergency plans in order to more effectively and confidently execute this plan during an actual emergency. At SERVPRO of Highland Village, we are here to help ensure the safety of those in our community. In order to get an idea of what you should include in your emergency plan, give us a call at (940) 241-3434. Our Emergency Ready Profiles can help keep you prepared for any disaster.

Storms in DFW

6/29/2021 (Permalink)

We have recently experienced a lot of storm activity in the DFW area. These high volumes of rain have affected homes and businesses in our community greatly. Flash flooding has been one of the biggest concerns, as it can happen quickly and can be quite dangerous. In order to help our community, SERVPRO of Highland Village is committed to responding faster than any disaster. Our professionals will be the first on site when a catastrophic water damage strikes in order to provide expert knowledge to help cleanup and restore affected areas with precision. If you are looking for help due to a water loss during the recent storms, please contact our office at (940) 241-3434. We are standing by, ready to help make it “Like it never even happened.”

Hazardous Cleanup Services

6/28/2021 (Permalink)

Have you experienced a potentially hazardous situation in your home or business? Taking precautionary steps during cleanup could make a huge difference in keeping you and your family safe and protected. SERVPRO of Highland Village aims to maintain the health and safety of our staff and the members of our community by eliminating harmful bacteria and pathogens before they have a chance to pose a risk. Through our thorough cleaning and disinfecting process and with our proprietary botanical cleaning chemicals, our cleaning technicians can sanitize and disinfect surfaces while eliminating airborne pathogens through disinfectant fogging. This cleaning process has been refined to follow CDC guidelines. If you feel your home or business may have been contaminated, please contact us at SERVPRO of Highland Village for a cleaning quote today.

How to Prevent the Spread of Respiratory Disease

6/28/2021 (Permalink)

After being shut down for the last year during the global pandemic, COVID-19 taught us how easily respiratory diseases can spread and become dangerous. At SERVPRO of Highland Village, we want to give all homeowners and business owners the tools necessary to help prevent the spread of respiratory diseases. Many pathogens in our daily environment can be easily transmitted. One of the easiest ways to prevent the transmission of the flu is to wash your hands frequently and avoid touching your eyes, mouth and nose. If you are feeling sick, it is also a good idea to wear a mask in order to not infect others. We at SERVPRO of Highland Village follow all of these guidelines as well as are experts at disinfection and cleaning.

When Should I Acquire Fire Damage Restoration Services?

6/14/2021 (Permalink)

smoke and soot damage to building Building becoming fire damaged by recent fire.

After a fire in a home, it is important to act quickly in contacting a fire damage restoration company. Any sort of moderate to severe fire damage can require extensive treatment in order to minimize replacement costs.

If too much time passes after a fire loss, more damage could occur. By acting quickly, damage can be kept to a minimum, which can help homeowners save thousands of dollars and save sentimental belongings inside the home. By knowing that a fire damage restoration company needs to be called as soon as possible after a fire loss, you can make an informed decision on restoring your home for the lowest cost possible.

Physical Damage Caused by Flames

The initial cause of damage during a fire is the actual flames. The longer these flames burn could lead to more devastating consequences. Repairing walls, roofs, flooring and furniture that are more damaged by flames can require more extensive treatment in order to restore the materials in order to avoid replacement.

Flames create smoke and soot. Smoke and soot can be more damaging because they last longer than flames, which means if they are not taken care of quickly, they can create more damage over a longer period of time. Water damage can happen while a fire department is trying to extinguish the flames.

Damage from a small fire can usually be remediated by the homeowner or a handyman, but for fires big enough to create large amounts of smoke and soot, professional fire damage restoration services may be needed.

What’s Involved in Fire Damage

Fire damage can have many components to it. While every fire damage situation is different, there are certain steps to the restoration process that fire damage professionals follow. These include inspecting and restoring structural damage, removing smells and dirt promptly, and dealing with smoke and soot concerns.

Structural Damage

Structural damage is always the first addressed concern after a fire damage. If the home’s structural integrity has been compromised during the fire, there may be no restoration that can be done. Areas that structural restoration addresses are the foundation, walls, roof, flooring and doors. Structural damage usually occurs during the fire, but also during the extinguishing process (creating water damage).

Assessment of the severity and extent of damage is the first step fire damage restoration professionals will take upon arrival to the home in order to start the restoration process. Once it is determined what needs to be repaired and restored, professionals will protect damaged areas, remove smoke and soot, and dry areas that have been damaged by water.

Smell and Dirt

Professional fire damage restoration help is always needed, no matter if there is structural damage to a home or not. Fire can stir up contaminants in the air including dust and dirt and create foul odors. During fire damage restoration, one of the goals is to remove any foul odors in the home, and to clean up any dirt that may have been stirred up. Professional carpet cleaning, scrubbing of walls, and other methods are used to get rid of dirt and sanitize the home.

Smoke and Soot

Smoke and soot are almost always present once flames start to spread within a home. Homeowners must address this once a fire is extinguished in order to prevent further damage to the home. Fire damage professionals can arrive quickly to a fire damage in order to start removing smoke and soot and prevent further damage. 

Without fire damage restoration and removal of smoke and soot, there can be further buildup of smoke and soot within a home. If damage continues to occur, items that may have been salvageable previously may start to be beyond repair, requiring replacement.

Hire a Professional Fire Damage Restoration Company

For more information about our fire damage restoration services, call SERVPRO of Highland Village. We offer 24/7 emergency service in order to restore your home as quickly and efficiently as possible.